Star's Sales Team draw on their collective wealth of experience to assist you in identifying precisely what your requirements for the new system are, and inturn can match those requirements to the package with the best 'fit'. Our Sales Team will help you keep your evaluation on track and allow you to feel completely confident that the chosen solution is the right one for your business.
Contact Star’s Sales Department
Systems Analysis
Being in tune with client's requirements is a critical success factor for any pending implementation project. Star approach this task methodically and break the project down to its constituent parts, a process that sets the parameters for the new system.
Star will assign a project manager to lead the implementation planning phase who has prior experience with projects of a similar nature or magnitude. The project team will drill down into the existing systems and data files to design the new system so that it will achieve the clients desired outcomes. Star takes a very prescriptive approach to the solution. Having completed hundreds of installations, we have confidence in our project manager's appraisal of the client requirements and the optimal way to address them. Past experience has shown that this method achieves the desired outcomes in the most efficient and risk averse way.
"They were very committed to making sure the whole process went according to plan and they continue to provide excellent support today."
Bruce Rayment – Chief Executive Officer, Alucobond Architectural
Design & Implementation
Star's solution recommendation is heavily influenced by the scope of any development work and customisation that is required to fit the system to the client's processes. In many cases, the standard modules can be configured through inherent settings to accommodate most requirements, however, Star holds the source code under licence to the solutions we offer and can consequently wrap the software around the client's business through customisation where necessary.
Once the solution is designed, Star will typically install the system in a test environment to ensure that the data has been migrated correctly and that the customised extensions are integrating with the standard modules seamlessly.
"Greentree has future-proofed our business by providing a sound business backbone meaning we won't need to re-jig the back-office – Greentree will scale to meet the needs of tomorrow's challenges as they happen".
Jay Wester – Managing Director, Leap Australasia
A successful implementation is dependent on the quality of training available to the solution's users and more importantly, the internal system administrators. Star has standard training courses available for all of the solutions we offer, which have been refined over many years based on user and trainer feedback. The standard training packages on offer are an economical alternative to customised programs, however, in most cases provide ample depth for most users. Only in large organisations with a variety of customisations is a tailored course required.
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The ongoing support services offered by Star have two primary objectives: to resolve any day-to-day or operational issues as they arise, and also to continually re-evaluate the system to ensure that it is in line with the client's current business objectives. The consultants who provide on-going support have a strong accounting and IT skill base and hold certifications for the packages that they support. Star's client portfolio exposes each consultant to a broad range of business types and sizes, meaning they can provide proven solutions to client issues. Click here to view more information on Star's support service delivery.
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