"When IT things go 'pear shaped' it is a big deal. Good software just sits in the corner and does its job without my help. Greentree just sits in the corner and does its job without my help!"

Ross Gulliver – Accountant, Kenneth Ayres

Web Support Portal for Star products

Support services for Star products such as StarProjects, eAdvice and Landed Cost are accessed via our web support portal and allow customers to log new support calls or to check on the status of existing calls. Support calls logged via the portal are centralised and allocated by Star's Help Desk team, ensuring prompt and efficient service.

Direct Connect

To maximise the efficiency of our support services and to minimise our clients' down-time, we provide an online service which is a highly effective solution to many system problems. We have a complete database of the latest software error reports and regularly receive program updates from the system developers. Our experienced support team can dial into your system to provide remote diagnostic and correction support services without disruption to your office environment. Depending on the nature of the problem, the solution may involve a detailed examination of your system or a new program to be downloaded.

"Eastern Tree Services chose Greentree because it was a flexible cost-effective ERP solution, which is backed by Star Business Solutions who is a specialist local support partner"

Paul Tymensen – Chief Financial Officer, Eastern Tree Services

Help Desk

Star has highly trained consultants whose specific purpose is to provide front line support and respond to clients' requests or queries. Our Help Desk personnel are excellent trouble shooters equipped with the latest computer technology. Their prime objective is to solve your problem promptly, although some situations may demand more detailed research and testing or consultation with other team members to deliver the most appropriate solution.

On Site

In situations where problems of a complex nature cannot be resolved over the phone or via remote diagnostic support, we will assign a dedicated site support team. The site support team's prime objective is to be readily available visit your site and resolve any issues. Response times are generally determined by the level of support you choose and site visits can either be included in your support contract or on an as needs basis.