Oxfam

"Star Business Solutions have demonstrated that making smarter use of what we already had in MYOB Greentree and extending its functionality in a controlled manner can and has provided that extra degree of stability to the business.”


One of the most important benefits of engaging Star Business Solutions is their ability to work with you long term to help you continue to maximise the benefits of your MYOB Greentree software investment, as was recently experienced by Oxfam.

Oxfam had implemented SAP as its financial system and was planning to switch its trading arm over to that system as well. However, the SAP implementation had struck problems. David Horner, Chief Information Officer for Oxfam Australia Trading Pty Ltd was asked to assess the business case for making the switch.

“I advised against it,” he recalls. “We felt that SAP was too large and too specialised for what we needed. “I quickly saw that they had a perfectly good ERP system already in place with MYOB Greentree, and all it needed was a little updating to do the job required. Overall, MYOB Greentree was a better fit than SAP, and that decision has saved us hundreds of thousands of dollars in implementation and operational costs.”

Star Business Solutions added MYOB Greentree’s eDI and sales order processing to the existing Supply Chain & Distribution and Financial Management functions.

Christmas is the busiest time for Oxfam’s shops, when tens of thousands of Fair Trade items are purchased, and stocking to meet the demand is planned months in advance. Star used MYOB Greentree’s strong purchase order capabilities to accommodate this. Star responded quickly to bring Oxfam’s system up to date, and to prove that David’s advice against changing systems was correct.

“Star Business Solutions have been really good,” he says. “They’re detailed and thorough, and good at keeping us up to date with what’s happening in the MYOB Greentree world. They helped me to understand the depth of what was available in MYOB Greentree and also introduced me to MYOB Greentree Secure.”

Backup & recovery guaranteed Oxfam’s huge database of over 1500 products once meant considerable backup time, but Star’s implementation of MYOB Greentree Secure has changed this. It enables MYOB Greentree to be recovered to a point prior or up to the point of failure, providing vital operational security in today’s fast-moving world of e-commerce.

“We have a complicated process for downloading sales from the various shops, which happens overnight, and occasionally the backup run would interfere with that and cause that process to fail,” David says. “This meant delays in running the replenishment algorithm. This was a real problem in the Christmas period, when replenishment of shops is so critical.”

Oxfam has also benefited from Star’s implementation of MYOB Greentree Inventory Management to keep stock levels in retail stores consistent. MYOB Greentree receives retail sales data from Oxfam’s POS system, enabling accurate forecasting of replenishment needs, which then is translated into picking orders for staff at Oxfam’s Adelaide warehouse.

“When I first came on board, the business had no clear visibility of its inventory, particularly at shops,” says David. “We built Stock In Transit movements into the

Goods Issued and Goods Receipting process between MYOB Greentree and the POS system, so we now have very strong inventory management capability.

“I also take my hat off to Star for showing me MYOB Greentree’s untapped potential and for training up our staff to get the best out of it. We have a strong, happy relationship.”

Star Business Solutions and MYOB Greentree have helped to put Oxfam Shop on a solid business footing, so it can deliver greater returns to producers in the developing world.

“In what has been a time of quite significant change and financial pressure, Star Business Solutions have demonstrated that making smarter use of what we already had in MYOB Greentree and extending its functionality in a controlled manner can and has provided that extra degree of stability to the business,” David concludes.