Services

Software Sales

Building Relationships
Building Relationships

Star's Sales Team draw on their collective wealth of Business, Management, Accounting and Software systems experience to assist you in identifying precisely what your requirements for the new system are, and in turn can match those requirements to the package with the best 'fit'. Our Sales Team will help you keep your evaluation on track and allow you to feel completely confident that the chosen solution is the right one for your business. 

The members of our Sales Team have held roles in the broader business world with positions in Engineering, Utilities, IT Services, Healthcare, Small, Medium and Large business operations, Computer Hardware and Project Management.

Systems Analysis
Being in tune with client's requirements is a critical success factor for any pending implementation project. Star approach this task methodically and break the project down to its constituent parts, a process that sets the parameters for the new system. Star will assign a project manager to lead the implementation planning phase who has prior experience with projects of a similar nature or magnitude. The project team will drill down into the existing systems and data files to design the new system so that it will achieve your desired outcomes. Star takes a very prescriptive approach to the solution. Having completed hundreds of installations, we have confidence in our project manager's appraisal of your requirements and the optimal way to address them. Past experience has shown that this method achieves the desired outcomes in the most efficient and risk averse way. 

Critical Scrutinisation
Critical Scrutinisation

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Design & Implementation

Good Design, Great Results!
Good Design, Great Results!

Star's solution recommendation is heavily influenced by the scope of any development work and customisation that is required to fit the system to your processes. In many cases, the standard modules can be configured through inherent settings to accommodate most requirements, however, Star holds the source code (for Greentree) under licence to the solutions we offer and can consequently wrap the software around your business through customisation where necessary. Once the solution is designed, Star will typically install the system in a test environment to ensure that the data has been migrated correctly and that the customised extensions are integrating with the standard modules seamlessly.

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Training Courses
A successful implementation is dependent on the quality of training available to the solution's users and more importantly, the internal system administrators. Star has standard training courses available for all of the solutions we offer, which have been refined over many years based on user and trainer feedback. The standard training packages on offer are an economical alternative to customised programs, however, in most cases provide ample depth for most users. Only in large organisations with a variety of customisations is a tailored course normally required. 

Helping you make it Work!
    Helping you make it Work!

Support Services

Your Success is our Success
Your Success is our Success

 The ongoing support services offered by Star have two primary objectives: to resolve any day-to-day or operational issues as they arise, and to continually re-evaluate your system to ensure that it is in line with your current business objectives. The consultants who provide on-going support have a strong accounting and IT skill base and hold certifications for the packages that they support. Star's client portfolio exposes each consultant to a broad range of business types and sizes, meaning they can provide proven solutions to your issues. 

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